Terms and Conditions
Squeakie is an Australian owned brand and business (ABN: 31 087 150 046). By accessing or using the squeakie website and journal – squeakie.com.au (“our website”), you’re acknowledging that you’ve read, understood, and agree, without limitation or qualification, to be bound by these terms and conditions. These terms and conditions govern our website terms of use and the purchase and use of squeakie hand sanitiser (“the squeakie product”) by you.

To read our Privacy Policy, please scroll down to the bottom of the page.

Secure Squeakie Payment with eWay
We use the pci compliant gateway provider eWay to process online orders. You can see your card being authorized and debited in real time, all in an ssl secure environment. eWay secures and protects your credit card data with military-grade software and servers. Data is encrypted with ingrian devices to offer the highest level of protection available. eWay adheres to the highest security standards set by Visa and Mastercard. When you buy your squeakie online you’ll see a padlock icon in your browser when you enter your credit card details. Please know that while we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.

Delivery Times: squeakie’s shipping partner is Australia Post. Standard post takes approximately 2-5 business days. We will post your squeakie package on the same day you place your order or the following business day if you order after midday. Either way, we will email you as soon as your squeakie order has left squeakie hq and is winging its way to your place! We accept all New Zealand orders at squeakie.co.nz. For all other international orders, please email hello@squeakie.com.au to see if we can send squeakie to you.

Refund Policy and Guarantees
In the unhappy event you receive a faulty or damaged squeakie (highly unlikely due to our squeakie standards), please email us at hello@squeakie.com.au with your problem and we’ll get back to you asap. In Australia, you have a legal right to obtain a refund, repair or replacement if the goods you purchased are faulty or are not of an acceptable quality, safe, fit for purpose or don’t match the description. All of squeakie’s guarantees and warranties about our squeakie product are outlined or implied by Australian Consumer Law. Under Australian Consumer Law, if a problem with a product causes the consumer to suffer other loss or damage, they also have a right to compensation. This is in addition to getting a repair, replacement, or refund.

Squeakie Purchases
Prices shown on our website are in Australian dollars (AUD) and are inclusive of GST. Acceptance of your order will take place when we email you to confirm your squeakie package has been handed over to Australia Post. By placing an order with us you agree to use squeakie only for its intended purpose and not for resale. If you’d like to stock squeakie, we’d love to hear from you! email us at stockist@squeakie.com.au. If you use squeakie for any other purpose than its intended purpose you will assume full responsibility for any loss or damage arising out of this use. The sale contract is completed in Sydney Australia when we dispatch your squeakie order. You represent and warrant that the payment details you provide on ordering are valid and correct and you confirm that you are the person referred to in the billing information provided. You must have a valid credit card by a bank acceptable to squeakie and applications must authorise squeakie to process a charge on your credit card in the amount of the total purchase price.

Copyright
Our website  “look and feel”, all of its information, graphics, photographs, content, image rights, sounds, music, video, audio or text on our website and  journal and all intellectual property rights contained therein, including, without limitation, trademarks, designs, graphics, logos, button icons, data compilations and software, and our website and journal compilation and organisation (the “content”), are owned by, and is the property of, squeakie, or in some cases on our journal, our affiliates, partners and third parties. These intellectual property rights are protected by Australian, NZ and international laws, including laws governing copyright and trade marks. Your use of the content grants no rights to you in relation to any copyright, designs, trademarks or any other intellectual property or material rights relating to the content or any portion of our website or journal. This includes squeakie software and code contained in our website or journal. You are permitted to use the content in our website or journal only as expressly authorised by squeakie and subject to copyright law. Any reproduction, redistribution, duplication, copying, selling, accessing, modifying or otherwise exploiting, of the above listed content, in whole or in part, for any purpose without our express consent is prohibited. Without limiting the foregoing, copying and use of the content and above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited/big no-no.

Limited Licence
We grant you a limited, revocable, and non-exclusive license to access and make personal use of our website. Please share our website and journal or certain pages of our website and journal on your Facebook, Twitter, Linked in, Pinterest, Google Plus, Instagram , TikTok and social media accounts as per the share buttons on our website and our journal. However this limited license does not include the right to: frame or utilize framing techniques to enclose our website or journal or any portion thereof; republish, redistribute, transmit, sell, license or download our website or journal or any and/or all content (except caching or as necessary to view our website or journal); make any use of our website or journal or any content other than personal use; modify, reverse engineer or create any derivative works based upon either our website or journal or any content contained therein; collect account information for the benefit of yourself or another party; use any meta tags or any other “hidden text” utilizing any and/or all content; or use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on our website or affixed to or contained in our website and journal. Any unauthorised use by you of our website or journal or any and/or all of our content automatically terminates the limited licenses outlined above without prejudice to any other remedy provided by law or these terms and conditions.

Content Posted On Our Website
If you post or upload content, stories, text, music, sound, photos, video, graphics, applications, tags, code, links or other items or materials or otherwise provide any information on our website or journal (“your content”), you warrant that your content is not any of the following: defamatory, fraudulent, unlawful, threatening, intimidating, harassing, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, violent, degrading; infringes the intellectual, confidentiality or other proprietary interests of third parties; spam, direct marketing communications or any unsolicited advertising, promotional materials or other forms of solicitation or commercial content, chain letters, pyramid and other such selling and marketing schemes; computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of our website or journal or any other computer software, hardware or other electronic equipment; information which in any way impinges on another’s use or enjoyment of our website and journal or otherwise breaches or encourages others to breach these terms and conditions; impersonates any person or entity or otherwise misrepresents your identity or affiliation with another person or entity; forges information to disguise the origin of any of your content; violates any law, statute or regulation; or encourages or incites any other person to engage in any of the above behaviour. Our website journal is a place for connecting and sharing with other people. Although squeakie has no obligation to screen, edit or monitor any of your content or third party content posted on our journal, if your content is objectionable as outlined above, squeakie reserves the right, and has absolute discretion, to remove, screen or edit any of your content. if you are viewing our website or journal on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off our website or journal and the computer system you are using to prevent unauthorized content being posted under your name. You represent and warrant that your content is not subject to any confidentiality obligations and that you own and control all of the rights to your content or otherwise have the right to grant the rights to squeakie that you grant herein. By submitting or posting your content on our website or journal, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise and use the intellectual property you have in any of your content, in all media now known or not currently known. for example, this means we can share your content on social media sites (current & future) and in our squeakie monthly journal update by email.

Reviews and Non-disparagement We love your reviews and love to share them! If you review squeakie or provide us with a testimonial, you permit squeakie to post it on our website, journal, social media channels or marketing materials. We will only use your first name for the purposes of your review or testimonial, or if you prefer, we will use the phrase “Verified Squeakie Buyer” with the date of your review.  You can email us at any time at hello@squeakie.com.au and ask us not to use your review or to make any changes. We are fortunate that this has never happened but under these terms and conditions, you agree not to disparage squeakie (our company, business or product) nor post or make any statement (written or oral) which brings squeakie into disrepute or ridicule or is adverse to the interests of squeakie or would damage squeakie’s reputation.

Limitation On Liability
The website is presented “as is” and you agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any damages due to statements, errors or omissions contained in our website or journal, access delays or access interruptions to our website or journal; data non-delivery, misdelivery, corruption, destruction or other modification; computer viruses, system failures or malfunctions which may occur in connection with your use of our website or journal, including during hyperlink to or from third party websites; deletion of files or email, errors, defects, delays in operation or transmission or any failure of performance, communications failure, theft, destruction or unauthorised access to and misuse of squeakies’ records, programs or services; or events beyond our reasonable control or any other matter regarding our website or journal and your use of it. Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue, loss of data, loss of goodwill or defamation arising out of or related to our website or journal or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise.

To the extent permitted under Australian Consumer Law, squeakie is not liable for any loss or damage arising out of or related to your incorrect or unsafe use of the squeakie product and in no event will squeakie be liable, in contract, tort or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with your incorrect or unsafe use of the squeakie product. If you use squeakie for any other purpose than its intended purpose you will assume full responsibility for any loss or damage arising out of this use. In any event, the amount of any damages claimed by you will be limited to the amount of your squeakie purchase.

Indemnification
You agree to indemnify us against any actions, liabilities, claims, damages, proceedings, expenses (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, related to any of the following: your content breaching third party intellectual property rights or giving rise to defamation or libel; your breach or non observance of these terms and conditions; any breach or inaccuracy in any of your representations or warranties or public statements; or any other matter regarding your use of our website or your conduct in connection with our website, or your incorrect or unsafe use of the squeakie product, or if you use squeakie for any other purpose than its intended purpose, or your conduct in connection with your use of the squeakie product.

Third Party Websites
We may include hyperlinks on our website or journal to other websites operated by third parties. squeakie is not responsible for the content or accuracy of any third party websites linked to or from our website or journal, nor are we responsible for the availability of such third party websites and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any offerings on or available from such websites, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content available on such third party websites. It’s a good idea to review the terms and conditions and privacy policies of all third party websites.

Changes
Any changes to our terms and conditions or any changes to prices and content on our website or journal will be effective upon the posting on our website or journal. If squeakie believes a situation requires it, we may modify or discontinue, temporarily or permanently, our website or journal or any features, pages or parts of our website or journal, without prior notice. You agree that squeakie will not be liable for any modification, suspension or discontinuance of our website or journal or any part thereof.

Jurisdiction and Alternative Dispute Resolution
Our squeakie HQ is in NSW, Australia so the laws of the state of NSW, Australia, govern these terms and conditions and our squeakie product. In the unlikely event of a dispute or a claim, you and squeakie will first undertake NSW alternative dispute resolution processes (including first, NSW mediation and second, NSW conciliation). You and squeakie will negotiate reasonably and in good faith and will genuinely attempt to reach an agreement in each of the outlined NSW alternative dispute resolution processes before either party can initiate any applicable NSW court proceedings. The selected NSW mediation and/or conciliation services, will be those that are recommended by the Alternative Dispute Resolution Team of The Law Society of New South Wales at the time of the dispute or claim. The costs of the alternative dispute resolution process recommended by the Alternative Dispute Resolution Team of The Law Society of New South Wales, will be split 50/50 between the parties (excluding each parties’ own legal representative costs). Alternative dispute resolution is quicker, cheaper, more flexible and less stressful than court proceedings.

Severability
If for any reason, any provision in these terms and conditions is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions in these terms and conditions will continue in full force and effect.

For clarity, our Privacy Policy does not form part of our terms and conditions. 

Our Privacy Policy

This is the Privacy Policy of Squeakie Australia (ABN: 31 087 150 046).

We are committed to protecting your privacy and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). Our Privacy Policy sets out how we handle personal information you provide to us, or otherwise collected by us when you buy squeakie on our website or when we otherwise interact with you.

Personal information is defined under the Privacy Act 1988 (Cth) (Privacy Act). For information to be personal information it must be about an identified individual or about an individual who is reasonably identifiable. Personal information encompasses a broad range of information including names, addresses, phone numbers, email addresses and occupations and can range from sensitive and confidential information to information that is publicly available.

Please be rest assured that if you buy squeakie on our website, sign up for our squeakie journal update or you email or talk to us:

– We will only use the personal information for the sole reason of why you have sent it or given it;

– We absolutely do not sell, trade or rent your personal information to others;

– You always have the opportunity to unsubscribe or opt out of giving squeakie your personal information. Just email us at hello@squeakie.com.au at any time;

– You are always welcome to ask to see any personal information you have sent us or ask for a correction. Just email us at hello@squeakie.com.au with your contact details;

–  If you buy squeakie on our website, we only collect the personal information necessary to process your eWay online payment. This includes your credit card details, your email address for order confirmation and your postal address for delivery of your squeakie order. See  Squeakie Payment with eWay in our terms and conditions above.

– If you sign up for our squeakie journal update or email us, we will collect your email address and your name and/or any other personal details that you share with us to fulfil or process your request. Just email us at hello@squeakie.com.au if you want to opt out and have your personal information removed from our system.

-If you provide a review of squeakie, we will use your name that you have given us and/or your first name only for the review. Just email us anytime at hello@squeakie.com.au if you’d prefer that we stop using your review or to amend any details.

– We take all reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files and computers in a secure office and limit access to personal information to individuals with a need to know basis. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.

– If you have any concerns about your personal information, please contact us or you can check out The Australian Privacy Principles at https://www.oaic.gov.au/privacy/australian-privacy-principles

– In the unlikely event that a breach of our Privacy Policy occurs, you can make a complaint by email to us at hello@squeakie.com.au. We will endeavour to respond to any complaint as soon as we can. OAIC considers within 30 days a reasonable time to respond.